Insights

For an event that’s often associated with showcasing new retail technologies, there was a different feel to this year’s NRF show in New York. The heavy lifting has been done, there’s no major breakthroughs on the horizon. Now it’s time for technologies such as AI, machine learning, computer vision and IoT to meet their promise and help retailers drive efficiencies and reimagine the customer exper...

The adoption of autonomous checkout technology is growing in our industry. We recently spoke with Jordan Fisher, CEO of Standard AI, a leading company in this field, to gain insight on how the technology and business model are evolving. Switch in focus to the experience The company has spent six years developing and launching its platform with early retailer partners and is now focusing on ...

Digital signage is becoming more prevalent in retail stores. We consider how this will continue evolving as an increasing number of touchpoints and marketing opportunities emerge, especially centred around retailers’ media programmes. Multiple digital touchpoints As retailers invest in creating more convenient experiences, a variety of digital touchpoints are being utilised in physical stor...