Click and collect: retailer best practice

Simon Mayhew
Head of Online Retail Insight

In the second of a three-part series, we highlight retailer click and collect best practice, from digital marketing, all the way through to post collection customer service. The report includes examples from 17 different markets.

  • Click and collect (C&C), Drive, Pickup  
  • Digital marketing, social, discount vouchers
  • User experience
  • Apps
  • Lockers, Pedestrian Drives, Automation, Robotics
  • Customer service

You can read part three, helping suppliers create a winning click and collect strategy here. If you missed part one, we explain why click and collect is a short-term solution, and a long-term play here.