Coronavirus (COVID-19): latest updates from Indonesia

Soo-Eng Tan
Senior Retail Analyst

Date : 18 March 2020

Indonesia, the world's fourth most populous country, reported on 15th March that the number of Coronavirus (COVID-19) infections had risen by 21 to 117. Retailers have taken different approaches to look after the well-being of their shoppers. There is no consistent recommendation on how best to prevent the spread virus spread around the world. 

Keeping staff healthy 

  • All staff members at multi-format retailer, PT Matahari, are having their temperatures checked prior to entering stores, store support office and distribution centre 

  • Support staff at store back-end receiving area wear masks and gloves and document exchange is contactless 

Keeping shoppers healthy 

  • Shoppers are encouraged to use non-cash payment where available 

  • Social distancing implemented for queues at checkout counters

  • SuperIndo has put up hand santisers at different points in the outlets and wet tissue for cleaning trolleys  

  • On Alfamart’s blog, shoppers are given tips on how to build their immune systems and stay healthy  

Ensuring consistent supply of essentials 

  • Hypermart Online has strengthened its e-commerce operations to increase delivery by Grab in Jakarta and its surrounding area 

  • Indonesian Retailers Association has assured members that there will be more than enough food and essentials supply in the case of prolonged demand surge