Australasia news & analysis

07 August 2020
Woolworths in Australia is using QR codes and its Rewards data to track and trace customers to help prevent the spread of COVID-19. QR code and Rewards scheme data usage Woolworths has installed a QR code contact tracing initiative into 12 of its stores in Australia, 11 supermarkets in Victoria and a Metro stores in NSW. Shoppers are asked to voluntarily scan a QR code at the entrance to th...
04 August 2020
Coles is running a new 'Instant Win' promotion that allows shoppers the potential of winning a prize each time they shop. Over 1,000 products included in the promotion Shoppers will recieve a prize code on their receipt for every transaction that includes three or more items from participating products. All they then have to do is enter the code at coles.com.au/instantwin to see if they hav...
04 August 2020
With ongoing rises in COVID-19 transmission, Australia's second largest city, Melbourne, has imposed stronger lockdown measures. We review what this means and how retailers have reacted. New lockdown measures explained The Victorian state goverment implemented the new 'stage 4' measures from Sunday 2 August and they will remain in place for six weeks, until Sunday 13 September. People are o...
31 July 2020
David Jones and BP have announced that they will convert an additional 21 sites to David Jones Food stores by the end of 2020. Further sites across Melbourne and Sydney David Jones and BP teamed up last year, with the first David Jones Food store on a BP forecourt opening in November 2019 at BP Bayside Gateway in Melbourne. Since then the retailer has opened 9 further sites in both Melbourn...
31 July 2020
7-Eleven in Australia has opened a new concept kiosk store on the 27th floor of an office building in Brisbane's CBD. New tech-enabled solution for businesses The new shop is described as a 'B2B/B2C hybrid microformat store' and is just 8 sq m in size. It is part of the retailers plan to bring more innovation into its offer, processes, models and the technology it uses, to provide convenien...
30 July 2020
Woolworths has rolled out its Scan&Go technology to its first store in Queensland. Service is linked to Woolworths Rewards The technology has been introduced to the Logan Hyperdome store, south of Brisbane and is now live in 19 Woolworths stores across Australia, 17 in NSW and ACT and one each in Victoria and Queensland. The service is available to Woolworths Reward loyalty members and allo...
30 July 2020
Coles has introduced a new collectables campaign called Little Treehouse, offering miniature books to kids for every AU$30 spent in-store or online. Sustainable and educational focus The new promotion sees the retailer partner with author Andy Griffiths and illustrator Terry Denton to offer a series of 24 mini novels called Little Treehouse, with stories based on characters from their Treeh...
23 July 2020
Woolworths in Australia is testing a new app that will allow customers to reduce the amount of time they need to queue at their supermarkets. See real time queue info and book a slot via your phone The app, known as Q Tracker, uses tech that was originally designed for smart car parks. It allows users to both see predictive information on the wait time of a queue at a store, as well as allo...
09 July 2020
Following a spike in new cases and the renewed lockdown of parts of Australia's second largest city, how have retailers responded and what can other businesses and markets learn? 1. Short term buying restrictions As reports of new COVID-19 cases in Melbourne were revealed, Coles and Woolworths were both quick to respond to reinstigating buying restrictions on certain products in response to...
08 July 2020
Woolworths has announced that it is testing cashless stores, as well as plans to launch a dedicated B2B online platform. Metro stores switch to cashless payment Woolworths has revealed that 11 Metro stores across Sydney and Melbourne have been converted to accept cashless payments only. The move is designed to make shopping even more convenient and seamless, particularly for stores in trans...