For 2021 and beyond, we summarise the key trends for the online channel. We're moving into ecommerce 2.0, as businesses shift their focus to online profitability and integrating online and offline. 

Following a year of accelerated growth,  we look at five ways the online grocery channel is transforming in the US as retailers aim to improve profitability. This includes optimising fulfilment, placing stores at the heart of their plans and developing businesses in new verticals. 

In the first of a three-part series, we introduce click and collect, summarise the huge impact of COVID-19, and explain why it’s a long-term solution for online grocery. 

10 different ways food and consumer goods companies are selling their products online.

In the first, of a four-part series, we estimate the P&L for retailers using in-store picking for click and collect and home delivery.

Learn how to support new products online from the basics through to advanced tactics.