North America news & analysis

26 January 2022
We highlight some of the latest loyalty programmes from convenience retailers around the world, including 7-Eleven, Circle K, Valora, Sheetz, and more. IGD view: customer lifestyle loyalty As more retailers upgrade the functionality of their mobile apps, new ways to interact with consumers will be available. Embedding loyalty programmes and personalised communication will help integrate off...
25 January 2022
Walmart is investing in Plenty, a leading vertical farming company, by participating in its $400m Series E funding round. Strategic partnership Walmart plans on leveraging its investment in Plenty to deliver fresh produce to stores in California. The two companies plan on working strategically to create a new, market-leading product category in vertical farming. The retailer will start to sou...
24 January 2022
As we kick off 2022, the COVID-19 pandemic remains front of mind for industry leaders. Many anticipated being well into the recovery stage at this point. But the continued emergence of variants throws up short-term operational challenges, which can limit the headspace for longer-term planning. We’ve identified five trends shaping retailers’ plans this year. 1. Fire-fighting the pandemic and ta...
24 January 2022
Amazon Style will launch later this year with in-store technology enhancing and personalising the shopping experience. Advanced technology in-store Amazon’s first physical clothing store, Amazon Style, is set to open in Los Angeles later this year. According to Amazon, it will offer a “ seamless and elevated shopping experience” . The store will feature items from brands customers “know an...
20 January 2022
We highlight five trends that will shape the convenience channel this year and beyond. RA subscribers can access the full report here . 1) Return of regional divergence COVID-19 removed a lot of the nuances between convenience stores in different markets and regions globally. Many retailers incorporated a wider selection of pantry and essential items. While some categories w...
20 January 2022
Loblaw’s drugstore business, Shoppers Drug Mart, is testing vending machines in the Ontario market. Essential items Shoppers Drug Mart is partnering with transit company Metrolinx to test smart vending units at selected GO stations, including Union Station Bus Terminal in Toronto, Burlington GO Station and at Oshawa GO Station . Customers can purchase a wide range of essential items includi...
18 January 2022
The Kroger Co. and Nuro have announced an expanded collaboration to ramp up the use of third-generation autonomous vehicles for grocery deliveries. A partnership that dates back to 2018 Back in 2018,  Kroger and Nuro have launched their first delivery pilot  using all-electric, autonomous vehicles. According to Nuro, its third-generation model has double the cargo volume of its secon...
17 January 2022
As the leading on-demand delivery service, or quick commerce provider, in North America develops a new ready meals hub, we look at why Instacart is aiming to tap into different delivery segments. Changing competitive landscape Instacart is the most established on-demand delivery service in the US, with over 700 retail partners, including most of the leading grocers. It initially established i...
15 January 2022
Janey Whiteside, chief customer officer, and Scott McCall, chief merchandising officer, are leaving their roles at Walmart US. Customer-centric approach The departure of these two key executives was announced in an internal memo, as reported by Talk Business and Politics. Janey Whiteside joined the business in 2018 as the retailer’s first chief customer officer. Over the last four years she...
13 January 2022
Despite the uncertainty and complexity created by the COVID-19 pandemic over the last 18 months, retailers across Europe have continued to focus on and invest in store innovation to meet the changing demands of the shopper. From hydroponic herb greenhouses and walkout payment technology, to restaurant meals and refill stations, the market is developing exciting new concepts and opportunities t...