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Developed countries with ageing populations increasingly face labour shortage issues in staffing convenience stores. We take a look at creative strategies in 2022 by Japan’s leading convenience chains to deal with the manpower shortages, while at the same time creating a more unique shopper experience in the store.

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Seven and I Holdings, which operates 7-Eleven, is selling its department store chain Sogo & Seibu to US fund Fortress for US$1.4 bn. Struggling department stores Sogo & Seibu was acquired by Seven & I in 2006. Since 2007, the department store's network has fallen from 28 to 10. Although the department stores' revenue has surged, as sales of fashion and luxury brands rebounded. However, the ...
The current cost-crisis, along with labour challenges, is leading to a new wave of automation at store level. We look at three recent innovations from Japan, Poland and the US. Replenishment: tackling Japan’s labour challenge In Japan, leading convenience store chain, FamilyMart, is partnering with Telexistence to install its AI robot, TX SCARA, in 300 stores. This has been developed ...
Costco’s fourth quarter results revealed a strong finish to the year with total revenue exceeding $220 bn. We look at the factors underlying this performance and what to expect in the year ahead. Fourth quarter and full year key numbers Q4 total revenue up 15.2% to $70.8 bn, with full year revenue up 16% to $222.7 bn Comparable sales for the quarter (ex-fuel and currency impacts) up 1...

Presentations

20/12/2022
Against the backdrop of inflation and rising cost of living, we have reforecast our growth expectations for global, regional and country channels to 2027. This report shares the global view of our channel forecasts to 2027, combining data from 42 major markets across all regions. It provides data on different channels’ performance and highlights which regions and markets lead the way in terms of channel development.
20/12/2022
Against the backdrop of inflation and rising cost of living, we have reforecast our growth expectations for global, regional and country channels to 2027. This report shares the Asia Pacific view of our channel forecasts to 2027, combining data from 14 major markets across the region. It provides data by market on different channels’ performance and summarises the key insights and implications for suppliers.
14/12/2022
Convenience chain Lawson opened its first store staffed by on-screen avatars remotely-controlled by employees.
08/11/2022
Hokkaido-based convenience chain Seicomart is building the first ever convenience store made of ice, to be launched in December 2022.

Key presentations

Japan country presentation

A guide to Japan’s grocery market and how we expect the country, its leading retailers and channels to evolve over the next five years.

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5-year forecasts to 2027

Exclusive to subscribers.

Gain a view of what future growth to expect and start building your long-term strategy with our retailer and market forecasts to 2027.

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